92game Privacy Policy

92game is an online gaming platform operated under an international gaming licence. The Platform is accessible at 92game.ws and is primarily designed for players located in Pakistan. For the purposes of this Policy, 92game is the data controller in respect of all personal data collected through the Platform.

All enquiries regarding the handling of personal data — including subject access requests, correction requests, and complaints — should be directed to the 92game data protection contact via the live chat support channel available within your account dashboard, or in writing to [email protected].

92game collects the following categories of personal data, depending on how you interact with the Platform:

92game collects your personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically — through cookies, server logs, and analytics tools when you access or navigate the Platform. Technical data such as your IP address and device identifiers are collected passively with each session.
• From third parties — including identity verification service providers engaged for KYC purposes, payment processors (such as JazzCash, EasyPaisa, HBL, and Mastercard network operators), and fraud detection partners. Data received from third parties is handled with the same standard of care as data collected directly.

92game processes your personal data for the following purposes:

• Account creation and management — to register your account, verify your identity, and maintain your account in good standing.
• KYC and age verification — to comply with our international gaming licence obligations, which require us to confirm that all Players are aged 21 or over and are who they claim to be.
• Payment processing — to facilitate deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard, and to prevent payment fraud.
• Game provision and integrity — to deliver the games and betting markets available on the Platform and to detect and investigate suspected cheating, collusion, or manipulation.
• Responsible gaming — to monitor gaming activity for indicators of problem gambling, enforce deposit limits and self-exclusion orders, and fulfil our duty of care obligations under our licence.
• Customer support — to respond to your queries, complaints, and support requests efficiently and accurately.
• Legal and regulatory compliance — to meet anti-money laundering (AML), counter-terrorism financing (CTF), and international gaming licence reporting requirements.
• Marketing communications — to send you promotional offers and bonus notifications where you have opted in to receive such communications. You may withdraw this consent at any time via your account settings.
• Platform improvement — to analyse aggregated, anonymised usage data to improve the Platform's performance, design, and game selection.

92game processes personal data on the following legal bases as recognised under applicable international data protection frameworks:

• Contract performance — processing that is necessary to deliver the services described in the 92game Terms & Conditions, including account management, game provision, and payment processing.
• Legal obligation — processing required to comply with KYC, AML, CTF, and gaming licence reporting obligations.
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and anonymised analytics, where those interests are not overridden by your rights and freedoms.
• Consent — processing for marketing communications and the use of non-essential cookies, where your explicit opt-in consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

92game uses cookies and similar tracking technologies to operate the Platform and to improve your experience. Cookies are small text files placed on your device when you visit the Platform.

The categories of cookies used by 92game are as follows:

• Strictly necessary cookies — essential for the Platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional cookies — remember your preferences such as language settings and notification choices to personalise your experience.
• Analytics cookies — collect anonymised data about how players navigate the Platform to help us identify performance issues and improve usability. These are only placed with your consent.
• Marketing cookies — track whether you arrived at the Platform via a specific promotional channel, used only for internal attribution purposes and not shared with third-party advertisers.

92game does not sell or rent your personal data to any third party. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Identity verification providers — engaged to perform KYC checks and age verification as required by our gaming licence. These providers are contractually prohibited from using your data for any purpose beyond the verification service.
• Payment processors — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard network operators, to the extent necessary to process your deposits and withdrawals.
• Fraud prevention and AML services — to screen transactions and account activity against sanctions lists and fraud databases as required by applicable law.
• Game software providers — certain game providers who supply live dealer tables or certified RNG games may receive limited session data required to deliver the game service. These providers operate under strict data processing agreements with 92game.
• Regulatory and law enforcement authorities — where 92game is legally required to disclose data under applicable law, court order, or the terms of our gaming licence. 92game will notify you of such disclosure where legally permitted to do so.
• Professional advisers — including lawyers, auditors, and insurers, bound by professional confidentiality obligations, where access to your data is necessary for the delivery of their professional services to 92game.

As an internationally licensed gaming operator, 92game may transfer your personal data to countries outside Pakistan in connection with the services described in this Policy. Where such transfers occur, 92game ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable international data protection frameworks.

Safeguards used by 92game for international transfers may include standard contractual clauses approved by relevant data protection authorities, the use of processors located in jurisdictions recognised as providing adequate data protection, or other lawful transfer mechanisms. You may request further information about the specific safeguards applied to your data by contacting 92game support.

92game retains your personal data for as long as is necessary to fulfil the purposes described in this Policy or as required by law. The following indicative retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

92game implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 92game servers.
• Encryption at rest for all sensitive personal data stored in 92game databases.
• Role-based access controls ensuring that 92game staff can only access personal data necessary for their specific job function.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Multi-factor authentication requirements for all 92game staff accessing systems that process personal data.
• Tokenisation of payment card data — full card numbers are never stored on 92game systems.

Subject to applicable law and certain conditions, you have the following rights in respect of your personal data held by 92game:

• Right of Access: You may request a copy of the personal data we hold about you, together with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where there is no longer a lawful basis for us to retain it. Note that this right is subject to our legal and regulatory retention obligations.
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object at any time to processing based on legitimate interests or carried out for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the 92game support team via live chat or at [email protected]. We will acknowledge your request within 2 business days and aim to fulfil it within 30 days of receipt.

The 92game Platform is strictly for individuals aged 21 and over. 92game does not knowingly collect personal data from any person under the age of 21. If you are a parent or guardian and believe that a minor has registered an account on the Platform, please contact us immediately via live chat so that we can investigate and, where confirmed, delete all data associated with that account without delay.

92game reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When a material change is made, we will notify registered Players via email or an in-platform notification prior to the change taking effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of the Platform after the effective date of any revision constitutes your acknowledgment of the updated Policy. We encourage you to review this Policy periodically to stay informed about how 92game protects your data.

If you have any questions, concerns, or complaints about how 92game handles your personal data, please contact our support team in the first instance:

• Live Chat: Available 24/7 from within your 92game account dashboard — the fastest way to reach us.
• Email: [email protected] — written enquiries acknowledged within 2 business days.

If you are not satisfied with our response to a data protection complaint, you have the right to escalate your complaint to the relevant supervisory authority in your jurisdiction. 92game will cooperate fully with any regulatory investigation.

We take all privacy complaints seriously. Where a complaint reveals a systemic data handling issue, 92game will undertake a root-cause review and implement corrective measures within a reasonable timeframe.